Processing of personal data
1. Data controller
2. Collection of personal data
Living Suites collects, stores and processes personal data on you in connection with your visit to Living Suites hotel and when you use our websites. You will always be notified of any collection of your personal data. Such personal data includes name, address, email address, telephone number, date of birth, credit information as well as information on your stay with Living Suites.
In connection with the provision of data, it will always be indicated whether such provision is voluntary or necessary for the completion of the requested act, such as booking of hotel accommodation.
The personal data is generally collected directly from you, but we may also receive information from other sources, including independent providers of booking services.
3. Why does Living Suites process your personal data?
Living Suites processes your personal data for the following purposes:
Booking of hotel accommodation
With a view to completing bookings of hotel accommodation, Living Suites processes your personal data for the purpose of executing the agreement, including, for example, your email address, for us to be able to send your booking confirmation and late-arrival information.
When booking accommodation on our website, your credit card information will be processed by our payment provider.
Stays with Living Suites
Living Suites processes and stores your personal data in connection with your stay at our hotels and offers you the services you may have ordered. We collect and process your personal data with a view to giving you the best experience during your stay with Living Suites and the best possible services also in respect of any future stays.
In certain circumstances, we must ask you to show your ID by way of your passport, etc., for documentation purposes.
Marketing and newsletters
If you have given your prior consent, Living Suites will process your personal data for the dispatch of emails and newsletters from Living Suites, including, among other things, offers, information on events and discounts. If, at some point in time, you do not wish to receive such emails and newsletters, you may request to be removed from the mailing list by sending an email to firstname.lastname@example.org or by using the unsubscribe link at the bottom of the newsletter.
Living Suites uses video surveillance on our premises. Video surveillance takes place as a result of Living Suites’ legitimate interest in preventing crime as well as guaranteeing the safety of our guests. Living Suites has visible signs in the areas of video surveillance.
The recordings will only be accessed and reviewed in case of suspicion of criminal actions or internal/external audits. The recordings may also be reviewed for the purpose of clarifying safety-related incidents.
In case of criminal actions or suspicion of criminal actions or if disclosure is required by law, the recordings may be disclosed to the police.
Customer service and communication
When you contact the reception or otherwise communicate with Living Suites, we collect and process the data given by you with a view to processing your inquiries. We urge you not to provide us with sensitive personal data, unless such sensitive personal data is strictly required for the processing of your inquiry. In such event, the sensitive personal data should be forwarded in highly encrypted format only if forwarded by email.
Use of website
Living Suites has access to information on visitors on the website as well as such visitors’ use of the website and its functions.
When visiting the website of Living Suites, we collect the following data on you:
- The sites visited by you, when and how long you visited such sites
- User behaviour
- Browser type
- IP address
The data collected will be processed as a result of Living Suites’ legitimate interest in gaining knowledge of the users’ use of the website. This information is used to improve the website. In addition, we use data on the navigation of all our users to be able to understand how our users as a total group use the website and, against this background, we attempt to improve the website. We cannot see where you come from or go to on the Internet when you leave our site. In addition, we collect information about which products our users as a total group prefer. This information is also used to improve the website.
In addition to the aforesaid purposes, Living Suites may also process your personal data with a view to complying with statutory requirements or establishing, exercising or defending legal claims.
4. With whom does Living Suites share your personal data?
Your personal data may be disclosed to third parties only if you have given your consent to such disclosure. Your personal data may also be disclosed if required to execute an agreement to which you are a party, for example in connection with travel booking. In certain circumstances and according to applicable law, it may be necessary to disclose personal data to public authorities or the police. Data may, for example, be disclosed to the police in the event of suspicion of credit card fraud.
In certain circumstances, Living Suites may disclose your personal data to Living Suites’ suppliers acting as service providers on behalf of Living Suites, for instance, in connection with the distribution of newsletters. Such suppliers process personal data only on behalf of Living Suites and in accordance with Living Suites’ instructions and cannot consequently process the personal data for their own purposes.
5. Withdrawal of consent
You may at all times withdraw any consent you may have given to Living Suites. We will then delete the personal data unless we are able to continue the processing on other legitimate grounds. You withdrawing your consent, however, may result in us no longer being able to offer the same products and services to you.
You may withdraw your consent to receiving newsletters by using the unsubscribe link directly in the communication.
6. Your rights
You have a right to know which data Living Suites processes about you and for which purpose such data is processed. You are also entitled to object to your personal data being processed, including profiling, and to demand correction, deletion or blocking of data which is incorrect, misleading or has been similarly processed in violation of legislation, or demand restriction of the processing of personal data.
In certain circumstances, you are also entitled to have the personal data which Living Suites has recorded about you handed out in a structured, generally used and machine-readable format and have the said data transmitted to another data controller.
If you wish to exercise one of the said rights, you may contact:
Living Suites ApS
Telefon: +45 25280280
Living Suites sets great store by the confidentiality of all personal data, allowing such data to be processed only by employees who have received proper processing instructions in order to prevent that such data is destroyed or disclosed to any unauthorised third parties.
8. Storage of personal data
Living Suites ensures that the stored data is brought up to date as required to the effect that the personal data is at all times correct.
Your personal data will be deleted when it is no longer necessary for Living Suites to process or store such data for the aforesaid purposes or for other legitimate purposes, including in compliance with applicable law, or with a view to establishing, exercising or defending legal claims.
Recordings from video surveillance for the purpose of preventing crime will be deleted or anonymized no later than 30 days after the recording took place, unless is it necessary for Living Suites to store the recordings for the purpose of dealing with a specific dispute, for example in relation to solving crime or other illegal actions. Recordings from video surveillance for other purposes will be deleted when it no longer serves an objective purpose to store the information.
The information may also be stored for a longer period of time when in anonymised form, meaning that it will no longer be possible to relate the information to you.
9. Links to other websites, etc.
Our website may contain links to other websites or to integrated websites. We are not responsible for the contents of the websites of other companies (third-party websites) or for the practices of such companies regarding the collection of personal data. When you visit third-party websites, you should read the owners’ policies on the protection of personal data and other relevant policies.
If you have any questions or wish to complain about the processing of your personal data, you may contact Living Suites at all times by email or telephone as indicated above. You may also contact the Danish Data Protection Agency, Borgergade 28, 5th floor, 1300 Copenhagen K, Denmark.
1. Owner information
Living Suites ApS
Central Business Register no. (CVR no.): 35644105
Telefon: +45 25280280
2. What is a cookie?
A cookie is a small text file stored on the user’s IT equipment (such as a PC, tablet, smartphone, etc.) allowing the website to recognise the equipment. Cookies may, for instance, be used for the purpose of preparing statistics of the users’ website use and improving the website’s content.
A cookie is a passive file, which means it cannot collect information from your computer or spread computer virus or other malware.
Some cookies are placed by websites (so-called third parties) other than the one currently visited by you. The cookies may be of a general nature, but they may also hold analytical tools or embedded comment fields. This means that cookies from parties other than the one owning the website are stored on your IT equipment.
Some cookies are stored on your IT equipment only temporarily and expire when you close your browser (session cookies). Other cookies are stored for a longer period of time (persistent cookies). When the user revisits a website, new session cookies will be placed, whereas persistent cookies will typically be renewed.
By using cookies, Living Suites’ site recognises your device when you visit us again and you avoid providing certain data each time you use Living Suites’ digital services.
We may also use other companies that, on Living Suites’ behalf, place cookies to deliver services they provide.
3. How to delete/prevent cookies?
How to delete cookies or prevent them from being placed on your IT equipment, depends on your choice of browser.
If you work on a PC, use the short cut [CTRL]+[SHIFT]+[Delete] to delete cookies.
If this does not work, or if you use, for example, a MAC computer, click on the relevant link of your browser: